Feeds:
Posts
Comments

Archive for the ‘Manage Successfully’ Category

If you are a manager, don’t just talk the talk. Walk the walk. A trend in management is to claim to appreciate upward feedback from employees. However, few managers actually reward, or even respond well to, constructive upward feedback. Similarly, having learned from the negative repercussions suffered in previous experiences, most seasoned employees avoid providing it. There are a [...]

Read Full Post »

In regards to yesterday’s post, Writing Is A Guide To Success, following are methods in which you could document your communication in writing without being offensive. Create an electronic file that is intended as a means to communicate between staff, teams, and departments. Following are three examples. A document in which one Department can record [...]

Read Full Post »

If you want to accelerate a new hire’s development, partner him with a superior whose behaviors and successes you’d like your new employee to emulate.

Read Full Post »

Employers, if you’re  work environment is casual enough to have one business casual day (for those employers requiring suits) or one casual day (for those that regularly require business casual) each week, then your business is casual enough to have that standard every day of the week. The more you require an employee to dress up [...]

Read Full Post »

A common recommendation for addressing developmental opportunities in an employee’s performance evaluation is to (a) point out areas of weakness, (b) provide one or more concrete example of each weakness, (c) list steps the employee can take to improve her performance, and (d) identify measurements of success. If you have an underperforming employee who clearly [...]

Read Full Post »

It’s been a while since we’ve been to a website that offers career guidance as comprehensively as Business Fitness, a blog by Dawn Lennon, a Career Strategist and founder of Big Picture Consulting. Ms. Lennon’s advice is succinct while addressing matters from all angles: managers, employees, colleagues, and HR. Her blog is honest, without being brutal or offensive. Ms. Lennon does not [...]

Read Full Post »

With children, partners, and employees, ensure that your message to each is consistent. For example, don’t push your son out the door to get exercise only to chastise him for staying out too long. Don’t castigate your spouse for insufficient communication, and then criticize her for a profuse email. Don’t censure an employee for digging [...]

Read Full Post »

If you’re taking an action with the hope of getting someone else in trouble, don’t. Your plan might back fire, getting you into trouble.

Read Full Post »

Don’t undermine your own team by complaining about any of its members to anyone not immediately involved in the person’s development process. Ultimately, your team’s lack of success is a reflection of you. Would you advertise your own failures to colleagues and others?

Read Full Post »

There’s a difference between respect and deference. A position of power might require deference, but does not require respect. Don’t expect people to respect you if your actions do not engender respect.

Read Full Post »

Using color can turn a 2D work environment into 3D. For example, adding color to an organizational system, such as to folder tabs or binder covers, can differentiate files by year or category. Color can be used in lieu of line variations to separate or designate data in electronic files. Color can add depth to presentations or [...]

Read Full Post »

Granting your employees greater flexibility may lead to greater productivity. For example, letting employees occasionally work from home enables them to work in excess of normal business hours conveniently. Providing more autonomy over work product and style enables employees to optimize their time and employ production methods under which they work most efficiently.

Read Full Post »

If you are going to negotiate over something, the best approach is to be fully informed. Prior to going in, contemplate what actions might be required by the other party in response to any proposals or ultimatums you might make. Legal or practical obligations can affect the other party’s response.

Read Full Post »

It’s difficult for employees or children to concentrate on their work if they fear being yelled at or are recovering from being yelled at. One cannot realistically expect productivity to result from yelling.

Read Full Post »

Good managers strive to retain employees that make their managers look good.

Read Full Post »

Some supervisors think they get a better team by pitting team members against each other, misleading team members on mundane items, not fully informing team members or withholding pertinent facts, or providing different pieces of a puzzle to each member. By their nature, these and similar acts make a team weaker. Further, the actions can result in [...]

Read Full Post »

Playing games to introduce people in the workplace is a juvenile approach. If you wouldn’t do it when introducing friends or neighbors, you certainly shouldn’t be doing it in the workplace.

Read Full Post »

Just because one group of people perform a certain way in  your office does not mean that all members of the group will perform the same way. For example, even though all of the top performers in your office might be from Mexico, this does not mean that all other job candidates from Mexico will be top [...]

Read Full Post »

Bullies that are rewarded for their behavior will continue bullying. If a bully’s behavior is successively reinforced, he is less likely to be deterred by negative consequences in the future. As such, it is best to address bullying behavior early, and if being pressured by a bully, try to find a solution other than capitulating [...]

Read Full Post »

In business, it’s important to effectively read between the lines. If you’re unsure what a person is trying to communicate, tell them you don’t understand or are confused by their message.

Read Full Post »

If there’s a job candidate you’d like to add to your team but cannot, maintain connections with the candidate. For example, connect with the candidate through professional networking sites such as LinkedIn, invite them to networking events, or invite the candidate to join a social event with your team, such as lunch or happy hour. Not [...]

Read Full Post »

If you want to attract more people, don’t assume that people don’t want to be with you; assume that they want to be with you and be surprised if they don’t. Often, a person’s assumptions affect the way the person approaches situations. If the person assumes he will fail, then his request might be effusively [...]

Read Full Post »

If you lead a department or large group, it’s generous to consider meeting and greeting every new employee. However, it might be best not to go to extraordinary lengths, such as taking the new hire to lunch or on a tour of the business campus, when extending this courtesy to subordinates two tiers or more lower [...]

Read Full Post »

Generally, people will not waste time on something in which they do not have some form of an interest. Don’t doubt yourself when someone wants to spend time with you or invest in your ideas.

Read Full Post »

Don’t speak for someone to that person’s employees unless (a) that person asked you to, or (b) you’ve inquired into and collected all the facts from everyone involved.  Otherwise, you’re just causing trouble. Not every moment is – nor should be – a teachable moment.

Read Full Post »

Don’t assume that not copying a person on an email is a snub to that person. There might be other reasons why that person was not included in the correspondence. Inquire if it’s that important.

Read Full Post »

The site Ask A Manager is a great, interactive resource for credible and thoughtful employment guidance. In addition to authoring the site since 2007, Alison Green has written and co-authored books and articles dispensing management and work advice. An attribute of Ms. Green’s publications is that they aim to construct a collaborative and mutually rewarding relationship between managers and direct reports, which [...]

Read Full Post »

If you’re interviewing someone for a role, it’s always best to identify what are the role’s objectives, what attributes would be most compatible with the role, and then what questions could help you ascertain whether a candidate has those attributes. Also, it’s important to seek concrete responses to interview questions rather than generalizations. Generalizations can [...]

Read Full Post »

Volunteering information to help a peer or company can haunt you. Even if volunteering the information seems to be in the company’s best interest, in the hands of a bad actor, the information can harm you. Likewise, benign information can have negative consequences. For example, a peer can use gaps in meeting notes you shared to suggest [...]

Read Full Post »

You don’t have to respond to or act upon every criticism relayed to you about one of your team members. You should act upon those complaints that are actionable, only. Actionable complaints are those that offer opportunities for improvement. It’s not necessary to pass along every complaint that is unfounded to your direct reports.  If [...]

Read Full Post »

It’s common sense that information is necessary to make informed decisions. Information is gained as a result of questions. Yet, few managers actually seek to fully inform themselves before making consequential decisions, especially those regarding internal processes and procedures. Instead, many managers make assumptions based on what they witness or the input of a small [...]

Read Full Post »

Spinning or manipulating facts is a form of lying.

Read Full Post »

If your organization uses numerous acronyms or applies different meanings to the same word between departments, create a cheat sheet that identifies the underlying phrase or disparate meanings.

Read Full Post »

If you’re facing unreasonable deadlines, push back. Often, it’s better to manage expectations over unreasonable deadlines – or even fail to meet unreasonable deadlines – than to make dramatic mistakes.

Read Full Post »

Want to ensure a person understands what you’ve said? Ask them to repeat it.

Read Full Post »

Don’t assume everyone thinks like you and shares the same experiences; success often requires accepting, understanding, or adapting to these differences.

Read Full Post »

If you’re a manager, you must train your manager on matters regarding your employees, such as the following, for the sake of your employees. Communication Expectations (your employees, and your manager’s of your employees) Feedback Opportunities Assignments For many reasons, such as creating a consistent and stable environment, it’s important that you communicate to your [...]

Read Full Post »

A way to gain additional background into a sensitive matter is to pretend to know nothing or very little about that matter. Generally, if one person believes a second person is unaware of a matter, he’ll provide details necessary for the second person to agree with the first person’s opinion. Further, the first person will [...]

Read Full Post »

Another way to project wisdom is through efficient, effective, and eloquent communication. Being able to successfully communicate a thought with the fewest amount of words and simplest language leaves more time to focus on other things and circumvents confusion and frustration. Equally important is successfully determining the best format under which to communicate your message and understanding [...]

Read Full Post »

If you’re going to make a negative comment about an employee in an evaluation, make sure you are fully informed about the matter. Have a conversation with the employee before completing the evaluation. Ask what was done and why. You might find that your assumptions or perceptions are incorrect. Employees are investments. Like other investments, [...]

Read Full Post »

To help employees with their development and efficiency, when assigning tasks or responding to questions, explain (a) the purpose of the task and (b) the impact of the task on the overall picture of department or business goals or responsibilities. For example, when assigning the task of comparing forecasted results to actual, explain that (a) [...]

Read Full Post »

The perceptive manager can use oblique tools, such as note taking, to measure an employee’s strengths and weaknesses, using the information to develop employee skills. For example, if an employee generally takes notes during meetings but doesn’t during a discussion of an esoteric subject matter, there’s a good chance the employee is unfamiliar or uncomfortable with the subject [...]

Read Full Post »

To empower your employees to speak their mind, you must listen.

Read Full Post »

Employees and employers will say crazy things at times; maintain your cool.

Read Full Post »

There are many relationships in which we can set the tone, such as our relationship with our children. Often, in relationships in which we cannot set the tone, such as with supervisors, we can affect the tone. If you’re unhappy with the tone of a situation, take steps to modify it.

Read Full Post »

Want to get ahead, impress the leaders within your department, and improve your work performance? When in meetings with department or company leaders, record all questions asked by attending top leaders, regardless of the perceived importance. Then, ensure these questions are answered in advance on future projects.

Read Full Post »

Movies, books, and even society at times make it seem noble to sacrifice yourself at work. It isn’t. There is no reward for accepting a failure, especially someone else’s. It’s seldom appreciated and rarely recognized, but, can be very damaging to your career and reputation. We all make mistakes. There’s no reason to publicly acknowledge the [...]

Read Full Post »

Don’t get worked up if one of your employees goes to someone else about problems they are experiencing or concerns they have. If your employee seeks the counsel of another person, there’s a reason why. Do not reinforce the employee’s reason(s) by responding poorly to her actions. Instead, try to encourage upward communication from your employee by identifying the reason [...]

Read Full Post »

Take control of a conversation without being obvious by inserting a forced pause, such as by saying “um” while paging through a document, to suggest you’re about to raise a critical or compelling point. This method is handy if you’re concerned a team member might begin discussing a confidential subject with a person not authorized to receive the information. This [...]

Read Full Post »

If you want respect, never act like someone is more important than you. Be courteous, but never servile.

Read Full Post »

Supervisors, like parents, are not infallible. They have weaknesses and insecurities that can affect their judgment and leadership, just as parents do. Some supervisors abuse the control granted by their positions to compensate for their sense of inadequacy, leading to petty and bullying behavior. If you’re dealing with a petty boss, try to maintain perspective as you [...]

Read Full Post »

Stuck in a rut while trying to find a solution? Break yourself from it by leaping well outside the box. Think of the unimaginable and unrealistic, then work your way backwards. If you’ve been spinning your wheels, you have nothing to lose by spending time outside the box, and lots to gain.

Read Full Post »

We don’t advise the following but have seen it done successfully. If you want to convince someone to agree to something that you doubt to which they’ll agree, change the situation so that the person or party is compelled to agree. For example, if your Department or company wants to perform a task under Method 1 [...]

Read Full Post »

If you need to deliver constructive feedback to an employee, try to find a positive way to convey the message. For the greatest success, the employee should leave the meeting feeling valued, respected, and excited to help. The more you can increase the employee’s enthusiasm while delivering criticism, the more committed the employee will be [...]

Read Full Post »

If you’re trying to politely escape a conversation, rather than saying you have to go – which can make you look self-centered and implies the other person has been taking up your time, tell the person you won’t hold her up, take up any more of her time, or keep her any longer. This approach suggests greater [...]

Read Full Post »

Accelerate students’ education by challenging them to contend widely accepted concepts. Trying to determine why something is inaccurate, develop alternative explanations, or generate solutions cultivates analytical skills while enhancing the understanding of a subject matter. More than a decade ago, a high school student challenged her teacher on two principles of the physical law regarding [...]

Read Full Post »

Many businesses and managers ignore that by making an investment upfront, future time and financial expenses may be lessened. For example, with a team, if you take the time to properly train your employees upfront – e.g. immediately upon hire – then they’ll spend less time on future projects and are less likely to make [...]

Read Full Post »

Flipping our post about interpreting body language, Reading His Lips, on its head, take care not to give yourself away through your body language. If you feel your body responding to a situation of anxiety, fear, or anger, try to slow things down. Slowing down the situation will provide your body time to recover and disguise [...]

Read Full Post »

Recently, we addressed the negative effects control issues can have on your team and steps to overcome those issues. These suggestions focused on enabling yourself to delegate responsibilities without rattling the control goblin. Another way in which control issues present themselves is by not accepting the feedback of others, especially feedback of team members. By not assimilating the [...]

Read Full Post »

If you no longer want to be the victim, stop acting the victim. If you’re repeatedly “victimized,” evaluate your actions and look inwards. It could be your behavior – or your misperceptions – contributing to your situation.

Read Full Post »

If you’re having trouble with back pain or other aches after a day in the office or by the end of the week, it could be due to poor ergonomics within your workspace. Many large companies have an ergonomics team on staff or call. As such, if you’re worried about the pain, ask your company [...]

Read Full Post »

Many people are inclined to do something because it was done in a movie. The subconscious or conscious belief is that movies reflect how people will respond to certain situations in real life. For example, a young man stalks a girl because that’s how a favorite protagonist in a movie won his girl. The person assumes that [...]

Read Full Post »

Hiring people you’ve worked with in the past might not turn into what you think. People perform differently in different environments and under different expectations. An employee can be a star performer under a certain set of expectations and responsibilities, and an underperformer under others. Further, people who’ve worked with you in the past might [...]

Read Full Post »

If you feel there is something within your control that is preventing you from achieving success, try picturing yourself without the inhibitors. Visualize yourself as you’d like to be. Studies have shown that people can use visualization to achieve certain forms of success, such as improving one’s ability to shoot hoops, play golf, give a speech, or take [...]

Read Full Post »

For those married to their car horns, consider this: some people like tweaking others. The person you’re honking at might be getting a kick out of disturbing you. Car horns were not created as a means to express one’s self, but to use to avert injury. Likewise, in business, it is important to ensure one uses the correct [...]

Read Full Post »

Investing in your employees is an investment in your career. Happier employees tend to be more loyal, more productive, and more innovative. They tend to put in longer hours and have fewer sick days. Employee satisfaction leads to less turnover, thereby reducing business costs. Some of the most successful companies, industry leaders, or fastest growing companies, [...]

Read Full Post »

If you have control issues that have been impeding your success, take steps to overcome those issues by delegating control to others. Hording control causes distrust within your team and reduces efficiency; it can interfere in a manager’s ability to recognize and acknowledge the successes that can be achieved by team members. Such failures discourage [...]

Read Full Post »

If you’re going to borrow staff, consult with staff’s supervising manager first. She’ll be in the best position to know who is most capable of and able to assume the responsibilities you’d like to assign. Plus, it’s discourteous to appropriate staff without inquiring into, and therefore considering, the impact it will have on the supervising manager’s goals.

Read Full Post »

Don’t push to promote employees who don’t want to be promoted. They might resent being compelled to assume responsibilities for which they do not feel prepared or are not interested. There are some people who just don’t want to be promoted – who are satisfied with their position, and some who don’t want to change [...]

Read Full Post »

If tempers are flaring at work, calm things down by inserting pauses in the conversation or creating small diversions. It momentarily distracts people from their antagonized feelings, giving them and you time to process and formulate responses constructively (without the heat of emotions). Plus, you might walk away looking like a hero to your supervisor and [...]

Read Full Post »

In an earlier post, we considered whether tax rate increases can spur economic development from a historical vantage point. From a conceptual vantage point, it is also evident that tax rate increases can spur economic development. Currently, U.S. effective tax rates (the actual tax liability as a percentage of income)* are nearly the lowest since entering WWII and among [...]

Read Full Post »

If you have ADHD, or something else that contributes to displays of hyperactivity, try to gain control of symptomatic behavior during business meetings. Hyperactive habits or ticks, such as rapid leg swinging, chair swivelling, or obsessive movement can affect the tone of the meeting. It communicates impatience, which can produce anxiety in some attendees, agitate others, and generally be disruptive. [...]

Read Full Post »

Generally, if you want to be a successful leader, you must be able to follow instruction. Bosses want to be able to trust you to execute the task assigned in the manner assigned; that you’ll be able to direct employees to meet expressed and implied goals and objectives. If you’re habitually fighting with your supervisor, [...]

Read Full Post »

Lessons from the Wisconsin public union battle: The sooner you accomplish something, the sooner people forget. By launching the battle immediately following the last big election, Governor Scott Walker and the Republican members of Wisconsin’s congress front load the risk of their controversial actions. (It also creates more time for public union financing to dissipate [...]

Read Full Post »

To increase your value to others, strive to add value to your interactions. Make every moment count and eliminate waste – wasted time, wasted effort, and wasted words.

Read Full Post »

If you’re in a position of management, or want to maintain the respect of others, don’t advertise when someone spits (figuratively or literally) on you. While it might help you vent your frustrations to complain about someone cutting you off, deliberately costing you a dime, or making you late, it also puts you at the [...]

Read Full Post »

Learn to read body language and respond to what people are telling you through their actions. For example, if someone leans away or steps back from you when you lean in or step closer, she is communicating that you’re too close or that she is afraid of or insecure around you. Insecurity can also be projected by a [...]

Read Full Post »

Long-term predictions are a surefire way to look like a prophet, or a fool. Strengthen an argument by focusing on immediate or short-term consequences and alternatives. (Misspellings and incorrect word usage are also surefire ways to look foolish.)

Read Full Post »

Generally, people do not gain respect from bosses, peers, or subordinates by throwing subordinates under the bus. Instead, throwing subs under the bus causes subs to distrust and fear the supervisor. It also generates conflict as subs will generally avoid working directly with the supervisor or will try to include others in interactions with the [...]

Read Full Post »

Lunch & Learns are inefficient venues in which to train employees. Usually, employees are distracted by the food, noise, or hunger and unable to fully absorb the information. Instead, try other ways to motivate employees to participate in and attend training sessions, such as through free days, permitting them to leave work early, rewards, or [...]

Read Full Post »

Be a visionary: sometimes success requires helping others.

Read Full Post »

If you’d like to maintain cohesion and respect between you and your team, and your team and others, do not complain to your subordinates about problems with your boss or other leaders within the company. By acting as a buffer between your team and the frustrations outside your team, you insulate them from job detractors [...]

Read Full Post »

If you’re afraid of losing a key employee, hedge your bets by allowing the employee to hire a person as their right hand. Being involved in the process of luring a person to the department and then mentoring the person will inure a sense of obligation and commitment to the company or new employee. Yet, [...]

Read Full Post »

Occasionally we need to vent. Generally, the workplace is not the best place to vent. If you need to vent in the workplace, put it in writing. Don’t put it in writing with the intent to send it, but, as an outlet. Type what you’d like to say to or about the person in an [...]

Read Full Post »

Hiring Managers: Gotcha moments in interviews are counterproductive and give you a reputation. Often, the moments result from an interviewer’s misinterpretation or misunderstanding, and, can get the company in trouble if the interviewer communicates her conclusion as an accusation.

Read Full Post »

To establish and maintain goodwill, let others win every once in a while. Generally, people are disinclined to help people who insist on being on top 100% of the time.  Also, let people know that you are grateful for the contributions they are making towards accomplishing your goals.

Read Full Post »

To accelerate skill development and acuity, assign challenging projects and responsibilities that are just above the employee’s experience and understanding. Give them time to work through the project and responsibilities before stepping in. This puts the employee in the position of having to develop a basic understanding of the tasks in order to accomplish the goals.

Read Full Post »

Set clear and realistic deadlines for employees. Deadlines establish parameters of expectations and goals for the employee.

Read Full Post »

Give your employees some space. Try to trust them. Don’t suffocate them!

Read Full Post »

Generally, the comfort or discomfort of your employees in the workplace is a reflection of your management. There’s no reason to take your frustration out on your employees. If you have negative news or feedback, strive to deliver it in a friendly, receptive manner that invites employee involvement. If skeptical, just ask yourself, under which [...]

Read Full Post »

Gather all the information and identify solutions before approaching your manager with a problem or a question. Think ahead and try to anticipate any and all questions that your manager might ask about the subject. Develop answers to the questions prior to approaching your manager. Train your employees to do the same.

Read Full Post »

If you are a manager, your responsibility is to alleviate the burdens of your manager. If you want to be a manager, you’ll strive to alleviate the burdens of your manager. Alleviating burdens requires judicious use of your manager’s time, on subject matters, and on reasons. Many good managers seek effective efficiency within their department. They don’t want to [...]

Read Full Post »

If you’ve scheduled a phone interview with an employment candidate, call him at the time set. Calling at your convenience, either more than five minutes early or late, communicates that you prioritize your schedule over theirs.

Read Full Post »

Following are no-brainer CLMs (career limiting moves) that seem to be occurring with increasing frequency in a number of workplaces. -         Yelling -         Screaming at an employee -         Threatening an employee -         Physically intimidating an employee -         Throwing or slamming items -         Breaking assets -         Deliberately deleting, shredding or tossing important files -         Swearing at an [...]

Read Full Post »

The perspective of many decision makers has become excessively short-sighted. In order to maximize short-term gains, EPS, and management bonuses, these ‘deciders’ are perpetually delaying important investments in staffing and capital resources – investments that would improve efficiencies, boost employee morale and reduce costs in the long run. Oddly, these managers are eschewing inexpensive investments, such as [...]

Read Full Post »

Who’s training who? Questions are a constructive tool for employee and service provider development. It requires an upfront investment that produces long term results. Questions can be used to guide employees through a cognitive process, enabling them to understand how to apply concepts to reach conclusions. For example, if an employee makes an error, rather [...]

Read Full Post »

Often, successful management requires greater expertise in managing people than subject matter expertise.

Read Full Post »

An important question to ask an interviewee is what he would like to get out of the job. The more broadly the question is asked, the more revealing the answer might be. In responding to this question, an interviewee may convey what are his long term interests, if he is collaborative or competitive, if he’s a socializer or mouse, the team and management style with which he [...]

Read Full Post »

If you find key members of your subordinate team competing against you, consider reminding them (tactfully) that your success ensures their success and vice versa.

Read Full Post »

As mentioned in our 1/14/2011 post, General Professional Opinion On Excluding Job Experience From Resumes, we have performed a very informal, unscientific survey of recruiters, HR managers and hiring managers for their opinion on excluding previous work experience from resumes. Following is a synopsis of what we have learned. Recruiters: The recruiters’ negative responses were based [...]

Read Full Post »

Older Posts »